1300 951 676

Terms and Conditions

Content

1. Program Overview

The National Solar Network Referral Program rewards eligible customers who refer friends, family members, neighbours, or other homeowners to National Solar Network. When an eligible referred customer purchases and completes installation of a qualifying solar power and/or home battery system through National Solar Network, the referring customer may receive a referral reward, subject to these Terms & Conditions.

2. Promoter

The promoter is National Solar Network.
Website: NationalSolarNetwork.com.au
Phone: 1300 951 676

3. Eligibility

To be eligible to participate in the Referral Program:

  • The referrer must be an Australian resident aged 18 years or over.
  • The referrer must provide a genuine referral to National Solar Network.
  • The referred person must be a new customer who has not previously made an enquiry, received a quote, or been entered into National Solar Network’s customer database.
  • The referred customer must be a residential homeowner or an authorised decision-maker for the property.
  • Employees, contractors, dealers, sales agents, and representatives of National Solar Network may be excluded from participating unless approved in writing.

4. Qualifying Referral

A referral will only qualify for a reward when:

  • The referred customer provides the referrer’s name at the time of their initial enquiry, or the referral is submitted through an approved National Solar Network referral process.
  • The referred customer purchases a qualifying solar power and/or home battery system.
  • The system is fully installed.
  • The referred customer has paid all required amounts due under their agreement.
  • The sale has not been cancelled, refunded, reversed, or disputed.
  • National Solar Network reserves the right to determine whether a referral is valid.

5. Referral Reward

The referral reward is: a $500 Coles/Myer Gift Card
The reward is payable to the eligible referrer only after the referred customer’s system has been fully installed and all payment requirements have been satisfied.
Referral rewards are not transferable, exchangeable, or redeemable for cash unless stated otherwise by National Solar Network.

6. Multiple Referrals

There is no limit to the number of eligible referrals a customer may submit, unless National Solar Network states otherwise.
If multiple people refer the same customer, the referral reward will be paid to the first eligible referrer recorded by National Solar Network.
Only one referral reward is payable per referred customer or household.

7. Reward Timing

Referral rewards will generally be issued within 30 Days after the referred customer’s system has been installed and all eligibility requirements have been met.
National Solar Network is not responsible for delays caused by incorrect contact details, third-party gift card providers, or circumstances outside its reasonable control.

8. Exclusions

A referral reward will not be payable where:

  • The referred customer was already known to National Solar Network before the referral was submitted.
  • The referred customer cancels their order.
  • The installation does not proceed.
  • The referred customer fails to make required payments.
  • The referral was submitted after the referred customer made their initial enquiry.
  • The referral is false, fraudulent, misleading, or made in bad faith.
  • The referrer has breached these Terms & Conditions.

9. No Referral Selling

The Referral Program is designed to reward genuine word-of-mouth referrals.
A customer must not purchase a solar or battery system on the understanding that their purchase price, payment obligation, or benefit is dependent on referring other customers.
Referral rewards are separate from the customer’s own purchase and are only available if the conditions of this program are met.

10. Privacy

By participating in the Referral Program, the referrer confirms they have permission to provide the referred person’s contact details to National Solar Network.
National Solar Network will handle personal information in accordance with its Privacy Policy and applicable privacy laws.
Referred customers may opt out of marketing communications at any time.

11. Changes to the Program

National Solar Network may amend, suspend, or withdraw the Referral Program at any time, subject to applicable laws.
Any referral submitted before a change is made will be assessed under the terms that applied at the time the referral was received, unless otherwise required by law.

12. Fraud and Misuse

National Solar Network reserves the right to withhold, cancel, or recover any referral reward if it reasonably believes that a participant has engaged in fraudulent, misleading, abusive, or improper conduct.
This includes creating false referrals, submitting referrals without consent, misrepresenting National Solar Network’s offers, or attempting to manipulate the program.

13. Tax Responsibility

The referrer is responsible for any tax implications that may arise from receiving a referral reward.
National Solar Network does not provide tax advice.

14. Liability

To the extent permitted by law, National Solar Network is not liable for any loss, damage, delay, or expense arising from participation in the Referral Program, except where liability cannot be excluded under Australian law.
Nothing in these Terms & Conditions limits any rights a customer may have under the Australian Consumer Law.

15. General Conditions

Participation in the Referral Program means the referrer accepts these Terms & Conditions.
National Solar Network’s decision regarding eligibility, referral validity, and reward entitlement is final, subject to applicable laws.
These Terms & Conditions are governed by the laws of Australia.

16. Contact

For questions about the Referral Program, contact National Solar Network:

Website: NationalSolarNetwork.com.au

Phone: 1300 951 676